BAF® Request: SYD/BRI-587-Communications Manager-Customer Platforms


This is a BAF® Best Accredited Professional Forward request. ICG is seeking interested and available accredited professionals to respond to a potential resource request.


An existing ICG client – a major Australian Insurance & Services organization – is looking for a Communications Manager to work within their Customer Platforms function with a Program Manager to provide support for a major upgrade to the company’s Customer Platform.


The Communications Manager will assist in the development and implementation of communications plan for the above mentioned initiative.

The Communications Manager will be part of a small team consisting of Program Manager and a number of specialized resources to facilitate and support the program.


Accountabilities will include:

  • Understanding the major pieces of work being undertaken
  • Understanding the various parts of the organisation that will be affected by the program from frontline staff, data and analytics through to the senior leadership level
  • Developing (and/or adjusting the existing) communications plan
  • Tailoring the communications plan depending on the audience


Communications Manager 

The successful professional will have:

  • Strong communication and interpersonal skills
  • A highly regarded capability in written communication across a number of media
  • 3-5 years experience within an internal communications team, preferably in Financial Services/Insurance or experience in a consulting firm performing equivalent work
  • Strong commercial acumen that facilitates the translation of a complex program into clear communications
  • Related experience and/or a working knowledge of Change Management
  • The ability to work in complex multi-dimensional environments at various levels of the organisation


Logistics, Location & Rate


Logistics: Starting within 2-4 weeks and lasting for 6 months (Likely extension to 9 months)

Location: Sydney or Brisbane

Offshore & Interstate candidates will only be considered if they cover their own travel and accommodation expenses.

Rates:  The daily gross rate range for the Communications Manager would be $1,100/day gross to the Professional.

 Date and time specified below.

AKL 7:00pm Monday 27th August 2018
5:00pm Monday 27th August 2018       
SGP 3:00pm Monday 27th August 2018
PAR/BRU/STO 09:00am Monday 27th August 2018
LON 08:00am Monday 27th August 2018
03:00am  Monday 27th August 2018  

To apply for this BAF® Please log into the link below to apply online to ICGs new Application Tracking Software (ATS) and confirm that you are available (or will make yourself available) for interviews at the client’s discretion.

1) Click on Sign Up – Use Your primary email address – If you have an ICG email address use that one –  You will then get a verification email – Please follow the instructions on the email
2) When you have created a user please go to the applicable BAF and click on Apply now
3) Please fill in the required fields. It will store all the information for your next BAF (It only saves your most recent resume)
4) Most of the fields should be copy and paste from your current APT /CV you have one
5) You will also get an introductory email with all the relevant information if you are a new user of our system
6) In Chrome you will have to accept Cookies to make the system work

If you are aware of suitable candidates for the role that might not already be ICG Accredited Professionals, please forward this email to them and ask them to review our website.