BAF® Request: SYDNEY-582-IT-Template Author


This is a BAF® Best Accredited Professional Forward request. ICG is seeking interested and available accredited professionals to respond to a potential resource request.


An existing ICG client is looking for a Template Author to Develop new template resources as required for new stream of correspondence using Thunderhead and SmartComms, the clients’ Enterprise correspondence platforms.


The successful professional will report to the Manager or Development Team Leader, IT.


  • Create new Thunderhead/SmartComms correspondence templates in line with the agreed brand and style considerations and in careful consideration of existing client template structures. This will include business objects, shared content, batch config,layouts, style sets, template scripting, forms, and enclosures
  • Assist with release management of Thunderhead/SmartComms projects between test environments ensuring deployments are automated and consistent
  • Perform unit testing of Thunderhead/SmartComms projects and assist with subsequent System and User Acceptance testing
  • Analyse and fix all bugs detected in all test phases
  • Identify, articulate and communicate problems and/or potential problems in a timely manner to the team and management and to offer recommendations/actions that will result/assist in an effective and timely resolution
  • Participate proactively in agreed project activities as requested
  • Effectively manage time, work and resources on a daily basis for the team to ensure the consistent achievement of individual and team outcomes
  • Ensure design is appropriately documented, stored and indexed
  • Ensure all work completed conforms to established programming standards and procedures
  • Ensure appropriate documentation of builds is completed in a satisfactory manner
  • Assist the project owners and managers as required in ensuring all projects continue in an appropriate and effective manner
Technical Skills, Knowledge & Qualification: 
At least 2 years’ experience working as a template author with the following Thunderhead/SmartComms technology:
  • Business Content Studio 
  • Thunderhead Admin 
  • Business Object Studio 
  • InterviewNow 
  • Review Case Editor
  • Document Editor
Thunderhead/SmartComms template authoring, including: 
  • Documents 
  • Forms
  • Enclosures
  • Shared content
  • Batch config
  • Style sets
  • Layouts 
  • Business objects
  • Template scripting
  • Document properties 
  • Channel selection
  • Unit testing 
  • System testing 
  • Strong knowledge of software development life cycles
  • Demonstrable experience with analysis 
  • Strong problem solving skills 
  • Ability to work autonomously 
  • Good written and oral communication skills
  • Good skills in personal work organisation and time management
  • Ability to progress multiple tasks at once
  • Strong attention to detail 
  • Sound analytical and problem solving skills
  • Results and quality oriented
  • Confident communicator
  • Financial Services background
  • Life insurance experience preferred

Logistics, Location & Rate

Logistics: Immediate start – 1 year duration

Location: Based in Brookvale depot and will travel to other depots across Sydney.

Rates:  Daily gross rate $1,000 


 Date and time specified below.

AKL 7:00pm Thursday 2nd August 2018
5:00pm Thursday 2nd August 2018   
SGP 3:00pm Thursday 2nd August 2018
PAR/BRU/STO 09:00am Thursday 2nd August 2018
LON 08:00am Thursday 2nd August 2018
03:00am Thursday 2nd August 2018   

To apply for this BAF® Please log into the link below to apply online to ICGs new Application Tracking Software (ATS) and confirm that you are available (or will make yourself available) for interviews at the client’s discretion.

1) Click on Sign Up – Use Your primary email address – If you have an ICG email address use that one –  You will then get a verification email – Please follow the instructions on the email
2) When you have created a user please go to the applicable BAF and click on Apply now
3) Please fill in the required fields. It will store all the information for your next BAF (It only saves your most recent resume)
4) Most of the fields should be copy and paste from your current APT /CV you have one
5) You will also get an introductory email with all the relevant information if you are a new user of our system
6) In Chrome you will have to accept Cookies to make the system work

If you are aware of suitable candidates for the role that might not already be ICG Accredited Professionals, please forward this email to them and ask them to review our website.