Revenue Resilience & Digital Mind
Professor Michael Rosemann
Head of the Information Systems School, Queensland University of Technology
Teaches Internet of Things, Process Design, Innovation Management
- Professor of Information Systems at Queensland University of Technology
- His research encompass process design, innovation management, revenue resilience / innovative business models and digital mind
- Fellow of the Australian Computer Society
- Honorary Consul for Germany in South-East Queensland
- Frequent national and international keynote speaker
- Supported clients in industries such as professional services (e.g. PwC, Accenture), retail (Woolworths), logistics (Australia Post, Brisbane airport), government (Qld and Federal government), telecommunication (Deutsche Telekom) and others.
- Published 7 books and more than 250 refereed papers.
Dr Michael Rosemann is Professor and Head of the Information Systems School, Science and Engineering Faculty, Queensland University of Technology. QUT’s Information Systems research received a ranking of ‘well above world standard (5/5)’ in this area of research in Australia (ERA, December 2015) and includes QUT’s Business Process Management Discipline, one of the largest BPM research groups in the world. Under his leadership as a Head of School, he established three industry-funded Chairs in the Information Systems School, i.e. the Woolworths Chair in Retail Innovation, the Brisbane Airport Corporation Chair in Airport Innovation and the PwC Chair in Digital Economy.
Dr Rosemann is a disruptive thinker with a digital mind and a passion for corporate innovation (eco)systems. His work is focused on creating exciting future worlds with today’s possibilities that make current practices obsolete. As a researcher and advisor to board rooms and senior executives he is committed to advancing knowledge and confidence in the areas of revenue resilience, digital mindfulness and innovation/opportunity management.
Dr Rosemann is the author/editor of seven books, more than 250 refereed papers in outlets such as MISQ, EJIS, Information Systems and JAIS, Editorial Board member of ten international journals and co-inventor of two US patents. His recently updated ‘Handbook of Business Process Management’ (with Prof. Jan vom Brocke) is a comprehensive consolidation of global BPM thought leaders. His publications have been translated into German, Russian, Portuguese and Mandarin.
His main contributions are the concept of a series of innovation patterns, seven traits of a digital mind, a revenue resilience assessment, value-driven BPM, customer process management, BPM as a service, a BPM maturity model, guidelines of business process modelling, configurable reference models, ambidextrous BPM and context-aware BPM. His current areas of interest are revenue resilience, data markets, foresight innovation, deriving value from communities, corporate innovation systems and effective university-industry relationships.
Michael’s PhD students have won the Australian award for the best PhD thesis in Information Systems in 2007, 2008 and 2010. He has been the Chair of the first International Conference on Business Process Management outside Europe (BPM 2007, Brisbane), Co-Chair of the Australasian Conference on Information Systems (ACIS 2010, Brisbane) and Co-Chair of the 23rd International Conference on Cooperative Information Systems (CoopIS 2015, Rhodes). More recently, he was co-chair of the BPM track at ICIS 2013 (Milan) and a participating academic at the ICIS 2014 Junior Faculty Consortium (Auckland). In 2015, he co-chaired the BPM track and panels at ECIS 2015 (Muenster, May), he was the PhD Colloquium Co-Chair for the ER Conference 2015 (Stockholm, October), co-chair of the breakout track at ICIS 2015 (Ft. Worth, USA, December) and co-editor of a MISQ Executive Special Issue on‘Enterprise Architecture and Business Transformation’ (December). He will be co-chair of the BPM track at ECIS 2016 (Istanbul) and at ECIS 2017 (Guimaraes), co-chair of the industry track and invited speaker at BPM 2016 (Rio de Janeiro) and program co-chair for ICIS 2018 in San Francisco together with Sudha Ram and Jan Pries-Heje.
Michael delivered invited keynotes at the most prestigious global academic conferences in his field including the International Conference on Business Process Management (BPM 2008 – Milan, Italy) and the International Conference on Conceptual Modeling (ER 2015 – Stockholm, Sweden). Furthermore, he gave keynotes at the South-American BPM Conference (Santiago, Chile, 2012), the Gartner BPM Summits (2011, 2012, 2013, 2016) Sydney; 2013, London), the Gartner Application Architecture, Development and Integration Summit (2012, Sydney), the IRM UK BPM/EA Conference (2012, London), the combined EMMSAD/BPMDS conferences 2012 (Gdansk, Poland), the ProzessLab Konferenz (Frankfurt, 2013 & 2015), the inaugural Business Building Capability conference in Sydney (2012), the S-BPM conference (Eichstaett, Germany, 2014), the Russian BPM conference (Moscow, 2014), the Fraunhofer R&D conference (Stuttgart, 2014), the Asian-Pacific BPM Conference (Brisbane, July 2014), the Dutch BPM conference (Rotterdam, November 2015) and the QUESTnet conference (Brisbane, July 2014). He has been the Chair of the Marcus Evans Australian CIO Summit (2010), Co-Chair of this event in 2009 and 2012, conducted the final keynotes in 2013, 2014 and 2015 and gave the opening keynote at the Australian Chief Logistics Officers Summit in 2014 and conducted an invited keynote at the Australian CFO Summit in 2015.
The list of organisations for which he conducted seminars on ‘The Digital Mind’ and ‘The Revenue Resilient Organization’ since 2014 includes RACQ, Urban Utilities, Suncorp, RACT, Queensland Government CIO Forum, Queensland Government One Stop Shop, Queensland Department of Emergency Services, Australia Post, Australian National University Canberra, GHD, Healthscope, Olam International, Springfield Land Corporation, Commonwealth Bank of Australia, Kina Bank, PricewaterhouseCoopers, Ernst & Young, Deloitte, Woolworths and Cisco. Together with Monica Bradley, he produces the DigitalWeek podcast covering and explaining latest developments in the digital economy.
Michael donates all his speaker fees to QUT’s Learning Potential Fund (LPF). As the LPF Senior Staff Champion for the Science and Engineering Faculty he actively promotes this schema across his Faculty.
Between 2009-2012 he conducted annual BPM roadshows in Brazil for ELO Group where he delivered more than 15 seminars. Since 1999, he is conducting Operations Management courses at the Northern Institute of Technology, Hamburg. Michael has been the co-founder and co-chair of the international Business Process Design workshop since 2005. He gave invited research seminars at universities around the globe including ANU Canberra, Monash University, University of Melbourne, The University of Queensland, TU Munich, Louisiana State University, Stevens Institute of Technology, CELAP Shanghai, Nanyang University Singapore and IIT Delhi among others. He also spoke at conferences and events of IT vendors such as SAP, Oracle, Infosys and Cisco.
In November 2011, he has been interviewed as part of Gartner’s Fellow Interview series. His paper on ‘Toward improving the relevance of information systems research to practice: the role of applicability checks‘, published in the MIS Quarterly (2008) and co-authored with Iris Vessey, won the Emerald Management Reviews Citations of Excellence Awards for 2012, i.e. it has been chosen as one of the top 50 articles with proven impact since its publication date from the top 300 management journals in the world. He also has been the co-author of conference papers that won the best paper award at CAiSE 1999 (Heidelberg), PACIS 2004 (Shanghai), ACIS 2005 (Manly) and BPM 2010 (New York).
Michael has been the Chief Investigator on 6 ARC Discovery and 7 ARC Linkage projects since 2001. His research projects received funding from industry partners such as Accenture, Australia Post, Bank of Queensland, Brisbane Airport Corporation, Brisbane Marketing, Ergon Energy, Infosys, Inspirations Paint, PricewaterhouseCoopers, Rio Tinto, Queensland Government, Queensland Urban Utilities, SAP, Suncorp, Water Corporation and Woolworths. He conducts annual seminars for QUT’s early and mid career researchers as well as for the senior leadership group on topics such as building professional networks, industry partner engagement and process improvement in the context of higher education.
Michael regularly provides advice related to performance, innovation and process management to organisations and their executives from diverse industries including telco, banking, insurance, utility, retail, public sector, higher education, logistics and the film industry.
Michael is a member of QUT’s IT Governance Committee, the Project Leader Reference Group of QUT’s Real Difference project, the Digital Workplace Steering Committee, the Real-World Futures Steering Committee, the Research and Innovation Initiative Approval Group and the Bachelor of Creative Industries Reference Group. He chaired the MPhil committee and was part of QUT’s Digital Roadmap team. He is a member of the Advisory Board for QUT’s Digital Media Research Centre.
He has been instrumental in the design of QUT’s Masters in Business Process Management. In February 2010, Dr Rosemann was appointed as a Visiting Professor at Viktoria Institute, Gothenburg, Sweden. He is member of the Advisory Board of the Software Engineering Research Centre, Jiantong University, Beijing, China. In 2014, he was part of external review panels for ICT schools at the University of Melbourne and the University of Wollongong. He is a member of IGI’s Global Library Advisory Committee.
Rosemann has been a member of the CITEC Future Operating Model Executive Steering Committee (Qld Department of Science, Information Technology and Innovation) and an external member on the Innovation Reference Group of St Margaret’s Anglican Girl’s School, Brisbane.
Webinar One: ICG Interview with Michael Rosemann
Michael presents key insights to the global ICG community on his research into Revenue Resilience and Digital Mind.