by Simon Hall | Apr 3, 2019 | Insights
Customer loyalty can be understood as the gravitational pull a company has on a customer, or the bond or attachment a customer has for a company or brand. Customer loyalty can be shaped by many things including sales engagement, salespeople, customer services,...
by Les Hines | Dec 18, 2018 | Insights
Insight and Execution versus Hope and Expectation “Decisions shape our lives. Mathematics rationalises the sifting of information and the balancing of alternatives inherent in any decision. Mathematical models underlie computer programs that support decision making,...
by Les Hines | Oct 15, 2018 | Insights
Single cross-system view or piecemeal reporting – what do I need? What do I have? What are the gaps and what is needed to rectify at the earliest possible point in the pipeline? Is there a single point of consolidation across all systems or is this a separate task...
by Les Hines | Oct 7, 2018 | Insights
There is general agreement across business leaders that sales and marketing teams need to evolve. Businesses are investing billions in sales and marketing technology and training as a response to the levels of automation and systems that are making deeper and deeper...
by Les Hines | Oct 5, 2018 | Insights
The big data analytics market will soon surpass $200 billion – IDC says that worldwide revenues for big data and business analytics will grow from $130.1 billion in 2016 to more than $203 billion in 2020, at a compound annual growth rate (CAGR) of 11.7%. There...