Digitisation in Retail Banking


SKU: KAR-008 Category:


138 slides

A wide-ranging and comprehensive review of the recent strategic thinking around the impact of digitisation on retail banking

  • Synthesises perspectives and experience of leading consulting firms and global corporations
  • Outlines the importance of digitisation in driving customer engagement in retail banking
  • Builds case that next generation remote-access platforms are a hygiene factor rather than a competitive advantage, and profiles 10 key aspects of next-generation platforms through analysis and case studies
  • Builds case that digital is only part of a seamless omni-channel offering and profiles 6 major impacts and enablers of this offering through analysis and case studies
  • Builds case that as financial services integrates into lifestyle, banks will have to partner with innovative competitors, and profiles 11 key areas of innovation through analysis and case studies
  • Includes numerous case studies and examples of Australian and global companies
  • Summarises key messages, references all exhibits to their original sources and lists further reading

Commercial research relevant to most companies in an industry sector. Immediate access and full-use licence: $2,000 local – $7,500 global.

Additional information


Country (PPT), Global (PPT), Team (PDF)