World Class Customer Retention


SKU: KAR-010 Category:


106 slides

Describes the strategic journey to achieving world class customer retention management:

  • Synthesises perspectives and experience of leading consulting firms and global corporations
  • Describes the 25 dimensions across 5 major components: channels, product and processes, engagement, customer knowledge & insights, organisational integration
  • Identifies key levers to achieve outstanding performance
  • Reviews current best practices and pilot practices in retention management through global cross industry case studies
  • References all exhibits to their original sources
  • Includes case studies of Australian and global companies.

Commercial research relevant to any organisation seeking to improve customer retention. Immediate access and full-use licence: $2,000 team – $7,500 global.

Additional information


Country (PPT), Global (PPT), Team (PDF)