Product Description
34 slides
The CCS 007 (Certified Case Study) on Service NSW is a document containing information rich slides which comprehensively describe Service NSW, the ‘one-stop shop’ for New South Wales Government Services and is certified by ICG to be based on publicly and externally sourced information only.
CCS’s are a unique intellectual property for clients wanting to be across the latest developments in their industry. It comprises 34 pages of PowerPoint slides that contain:
- Service NSW overview, the most ambitious and successful delivery of consolidated Australian state government services through a comprehensive omni-channel approach
- Case study description, including background information and key insights
- Description of rationale for change and approach to realise its success
- Relevant media extracts, including some quotes from the press
- Certification by ICG that all information is verified as accurate at time of publication and no
information was obtained as part of any engagement ICG may or may not have with Service NSW - CCS 007 is a companion resource to our monthly global periodical The Insights Review (TIR), deeper full dives on a specific topic – our Knowledge Area Reviews (KAR) and DKS – unique highly distilled synthesis of the newest thinking in an industry, sub sector or function.
