Product Description
138 slides
A wide-ranging and comprehensive review of the recent strategic thinking around the impact of digitisation on retail banking
- Synthesises perspectives and experience of leading consulting firms and global corporations
- Outlines the importance of digitisation in driving customer engagement in retail banking
- Builds case that next generation remote-access platforms are a hygiene factor rather than a competitive advantage, and profiles 10 key aspects of next-generation platforms through analysis and case studies
- Builds case that digital is only part of a seamless omni-channel offering and profiles 6 major impacts and enablers of this offering through analysis and case studies
- Builds case that as financial services integrates into lifestyle, banks will have to partner with innovative competitors, and profiles 11 key areas of innovation through analysis and case studies
- Includes numerous case studies and examples of Australian and global companies
- Summarises key messages, references all exhibits to their original sources and lists further reading
Commercial research relevant to most companies in an industry sector. Immediate access and full-use licence: $2,000 local – $7,500 global.
