Product Description
113 slides
Best Practice Relationship Management across Financial and Non-Financial Services
- Synthesises perspectives and experience of leading consulting firms and global corporations
- Defines world-class Relationship Management and profiles its major dimensions synthesised from over 30 best practice relationship models
- Presents selected best practice relationship management models and evolution paths of CRM and its technologies
- Contains capabilities trajectory tools for each of the six key dimensions identifying key capabilities and the best and pilot practices in Financial and Non-financial services
- Suggests best practice relationship management capabilities in 2015 across all major dimensions
- Lists and summarises 100+ case studies and examples of global companies
- Summarises key messages, references all exhibits to their original sources and lists further reading from ICG Industry Insights Reviews.
Commercial research relevant across industry sectors. Immediate access and full-use licence: $2,000 team – $7,500 global.
